At Incilla, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect both personal and non-personal information.
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order
- Subscribe to our newsletter
- Contact customer support
This information may include:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via third-party providers)
Non-Personal Information
We may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Time zone
- Pages viewed and time spent on the site
- Referring websites or sources
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and fulfilling orders
- Communicating with you regarding your order or inquiries
- Providing customer support
- Improving our website, products, and services
- Detecting and preventing fraud or unauthorized transactions
- Sending marketing and promotional communications (only if you have opted in)
3. Payment Information
All payment transactions are processed through secure third-party payment providers. Incilla does not store or have direct access to your full credit card or payment details. Payment data is handled in accordance with industry security standards.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to:
- Remember your preferences and settings
- Understand how visitors use our site
- Improve performance and functionality
- Deliver relevant advertisements
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
5. Sharing of Information
We may share your information with trusted third parties only when necessary to operate our business and provide services, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and analytics providers
- Marketing and advertising partners
We do not sell, rent, or trade your personal information to third parties for profit.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely secure.
7. International Data Transfers
As we operate globally and ship to over 80 countries, your information may be transferred to and processed in countries outside your own. By using our services, you consent to such transfers in accordance with this Privacy Policy.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access the information we hold about you
- The right to request corrections or updates
- The right to request deletion of your data
- The right to withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
10. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
12. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:
Email: service@incilla.com