Products & Services
At Incilla, we specialize in offering a curated selection of women’s fashion products designed to combine style, comfort, and quality. Our product range includes, but is not limited to, dresses, tops, skirts, outerwear, and fashion accessories.
We strive to ensure that all product descriptions, images, and details provided on our website are accurate and up to date. However, slight variations may occur due to factors such as lighting, screen settings, and manufacturing differences. These variations do not constitute defects or grounds for returns.
All products are subject to availability. We reserve the right to modify, discontinue, or update any product or service at any time without prior notice.
Incilla is committed to delivering high-quality items, but we do not guarantee that all products will meet individual expectations, as preferences may vary. Customers are encouraged to carefully review product descriptions, size guides, and materials before making a purchase.
In addition to physical products, we may offer promotional services, discounts, or limited-time offers. These services are subject to specific terms and may be modified or withdrawn at our discretion.
By purchasing from Incilla, you agree that all products are intended for personal use only and not for resale or commercial distribution without our written consent.
Pricing Policy
All prices displayed on the Incilla website are listed in the applicable currency as indicated and are subject to change at any time without prior notice. We reserve the right to modify pricing, discounts, and promotional offers at our sole discretion.
While we strive to ensure that all pricing information is accurate, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed for products listed at an incorrect price, even if the order has been confirmed and payment has been processed. In such cases, a full refund will be issued.
Prices do not include applicable taxes, duties, or shipping fees unless otherwise stated. Customers are responsible for any additional charges that may apply based on their location and local regulations.
Promotional prices, discounts, and special offers are valid only for the specified time period and may not be combined with other offers unless explicitly stated.
By placing an order, you agree to pay the total amount displayed at checkout, including any applicable fees and charges.
Order Acceptance
All orders placed through the Incilla website are subject to our acceptance and availability. Once you place an order, you will receive an order confirmation email; however, this confirmation does not signify our acceptance of your order, but rather acknowledges that we have received it.
We reserve the right to accept or decline any order at our sole discretion for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraudulent activity, or issues with payment authorization.
In the event that we are unable to fulfill your order, we will notify you as soon as possible and issue a full refund if payment has already been processed.
We may also limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, payment method, or billing/shipping address.
By placing an order with Incilla, you agree that all information provided is accurate and complete, and that you are authorized to use the selected payment method.
Payment Terms
All payments for purchases made on the Incilla website must be completed at the time of checkout. We accept a variety of payment methods, which may include credit/debit cards and other secure online payment options as displayed on our website.
By providing payment information, you represent and warrant that you are authorized to use the selected payment method and that all payment details provided are accurate and complete.
All transactions are processed through secure third-party payment providers. Incilla does not store or have direct access to your full payment information. We are not responsible for any errors, delays, or security issues caused by third-party payment processors.
If a payment is declined, rejected, or flagged for any reason, we reserve the right to cancel or suspend the order. In such cases, you may be contacted to provide additional verification or an alternative payment method.
Prices are charged in the currency indicated at checkout. Your payment provider may apply additional fees, such as currency conversion charges or international transaction fees, for which Incilla is not responsible.
By completing a purchase, you authorize Incilla to charge the full amount of your order, including any applicable taxes and fees, to your selected payment method.
Shipping Policy
Incilla is committed to delivering your orders in a timely and reliable manner. Shipping times and costs may vary depending on your location, selected shipping method, and product availability.
Orders are typically processed within a specified number of business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to factors beyond our control, including but not limited to customs processing, carrier delays, weather conditions, or high demand periods.
Shipping fees are calculated at checkout unless otherwise stated. Customers are responsible for providing accurate shipping information. Incilla is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
For international orders, additional customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
If a package is lost, delayed, or damaged during transit, please contact our customer support team. We will assist you in resolving the issue in accordance with our policies and the carrier’s procedures.
Returns & Refunds
At Incilla, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms outlined below.
Customers may request a return within a specified number of days from the date of delivery (e.g., 14–30 days, depending on your policy). To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Certain items may not be eligible for return or refund, including but not limited to final sale items, underwear, swimwear, accessories, or customized products, unless they are defective or damaged upon arrival.
To initiate a return, customers must contact our customer support team and provide order details along with proof (such as photos) if the item is defective or incorrect. Unauthorized returns may not be accepted.
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). Original shipping fees are non-refundable unless otherwise stated.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable number of business days.
Incilla reserves the right to refuse returns or refunds that do not meet the above conditions.
Accuracy of Information
Incilla makes every effort to ensure that all information provided on this website is accurate, complete, and up to date. However, we do not guarantee that all content, including product descriptions, pricing, availability, or other materials, is free from errors, omissions, or inaccuracies.
The information on this site is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to update, change, or cancel orders if any information is found to be inaccurate at any time without prior notice.
Intellectual Property
All content on the Incilla website, including but not limited to text, images, graphics, logos, designs, videos, product descriptions, and website layout, is the property of Incilla or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, transmit, display, publish, or otherwise use any content from this website without prior written consent from Incilla. Unauthorized use of any materials may violate copyright, trademark, and other applicable laws.
All trademarks, service marks, and trade names displayed on this site are the property of Incilla or their respective owners. Nothing contained on this website should be interpreted as granting any license or right to use any trademark without prior written permission.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes only.
Any unauthorized use of the website or its content may result in legal action.
User Conduct
By accessing or using the Incilla website, you agree to behave in a lawful, respectful, and responsible manner. You must not use the website or its services for any illegal, fraudulent, or unauthorized purpose.
You agree not to:
- Violate any applicable laws or regulations;
- Infringe upon or violate our intellectual property rights or the rights of others;
- Upload, post, or transmit any harmful, abusive, defamatory, obscene, or otherwise objectionable content;
- Attempt to gain unauthorized access to our systems, servers, or user accounts;
- Introduce viruses, malware, or any other malicious code that may affect the functionality or security of the website;
- Interfere with or disrupt the integrity or performance of the website or related services;
- Use automated systems, bots, or scraping tools to access or collect data from the website without our permission.
We reserve the right to terminate or restrict your access to the website without prior notice if we believe that you have violated these Terms or engaged in conduct that may harm Incilla, its users, or third parties.
You are solely responsible for any activity conducted under your use of the website and for ensuring that your actions comply with these Terms and Conditions.
Third-Party Links
Certain content, products, and services available via the Incilla website may include materials from third parties or links to external websites that are not affiliated with us.
We do not control, endorse, or assume any responsibility for the content, accuracy, policies, or practices of any third-party websites or services. Accessing third-party links from our website is done at your own risk.
We are not liable for any harm or damages related to the purchase or use of goods, services, content, or any other transactions made in connection with third-party websites. It is your responsibility to review the terms and policies of any third-party site before engaging in any transaction.
Any concerns, complaints, or questions regarding third-party products or services should be directed to the respective third party.
Personal Information
Your submission of personal information through the Incilla website is governed by our Privacy Policy. By using our services, you agree to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.
We may collect personal information such as your name, email address, phone number, shipping and billing address, and payment details when you place an order or interact with our website. This information is used to process transactions, fulfill orders, provide customer support, and improve our services.
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers only as necessary to operate our business (such as payment processors and shipping carriers), and in compliance with applicable laws.
You are responsible for ensuring that the personal information you provide is accurate and up to date.
Errors & Inaccuracies
Occasionally, there may be information on the Incilla website that contains typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted. In such cases, we may update information, cancel orders, or refuse orders if any information is found to be incorrect.
Incilla does not guarantee that all information on the website is accurate, complete, or current at all times. Any reliance on the information provided on this site is at your own risk.
We undertake no obligation to update, amend, or clarify information on the website, except as required by law.
Prohibited Uses
In addition to other prohibitions as set forth in these Terms and Conditions, you are prohibited from using the Incilla website or its content for any of the following purposes:
- For any unlawful purpose or to solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial, or local regulations, rules, laws, or ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any individual or group;
- To submit false or misleading information;
- To upload or transmit viruses, malware, or any other type of malicious code that may affect the functionality or operation of the website or the Internet;
- To collect or track the personal information of others without consent;
- To spam, phish, pharm, pretext, spider, crawl, or scrape;
- To interfere with or circumvent the security features of the website or any related website, service, or the Internet.
We reserve the right to terminate your use of the website or any related services for violating any of the prohibited uses.
Limitation of Liability
To the fullest extent permitted by applicable law, Incilla, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of, or inability to use, the website or any products purchased from us.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Incilla does not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.
You agree that your use of the website and purchase of products is at your sole risk. All products and services are provided “as is” and “as available” without any warranties or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
In jurisdictions that do not allow the exclusion or limitation of liability for certain damages, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Incilla and its affiliates, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and interns from and against any claims, demands, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your breach of these Terms and Conditions or any documents incorporated by reference;
- Your violation of any law or the rights of a third party;
- Your misuse of the website, services, or products provided by Incilla;
- Any content you submit, post, or transmit through the website.
Incilla reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such case, you agree to cooperate fully with our defense of such claims.
This indemnification obligation will survive the termination of your use of the website and services.
Termination
These Terms and Conditions are effective unless and until terminated by either you or Incilla. You may terminate this agreement at any time by ceasing to use our website and services.
We reserve the right to terminate or suspend your access to the website or our services at any time, without prior notice, for any reason, including but not limited to a breach of these Terms and Conditions.
Upon termination, your right to use the website will immediately cease. Any obligations and liabilities incurred prior to the termination date shall survive the termination of this agreement for all purposes.
We also reserve the right to cancel any pending orders or refuse future transactions if we determine, at our sole discretion, that your conduct violates these Terms or is harmful to our business, users, or reputation.
Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the jurisdiction in which Incilla operates, without regard to its conflict of law principles.
You agree that any disputes, claims, or controversies arising out of or relating to these Terms, the use of the website, or the purchase of products shall be subject to the exclusive jurisdiction of the competent courts in such jurisdiction.
By using this website, you consent to the jurisdiction and venue of such courts and waive any objections to such jurisdiction, including claims of inconvenient forum.
Changes to Terms
Incilla reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Any changes will be effective immediately upon posting on this page, unless otherwise stated.
It is your responsibility to review these Terms periodically for updates. We may, but are not obligated to, notify users of significant changes through the website or via email.
Your continued use of the website or our services following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the updated Terms, you should discontinue use of the website and services.