Shipping Policies

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Method

  • We currently offer Standard Shipping only.
  • Free shipping is available on orders over $99.

Shipping Rates & Delivery Time

Country Estimated Delivery Time (Business Days) Shipping Fee (USD)
United States 7–14 $10
United Kingdom 7–19 $10
Canada 7–24 $10
Australia 7–19 $10
New Zealand 12–24 $12
Germany 12–24 $12
France 12–24 $12
Netherlands 12–14 $12
Sweden 12–14 $12
Switzerland 12–24 $12
Italy 12–24 $12
Spain 12–24 $12
Belgium 12–14 $12
Austria 12–24 $12
Ireland 12–24 $12
Japan 6–8 $8
Singapore 6–8 $8
South Korea 12–24 $6
United Arab Emirates 12–24 $12
Saudi Arabia 17–30 $12

Other Countries

  • We also ship to other international destinations.
  • Shipping fees and delivery times will be calculated at checkout based on your location.

Shipping Notes

  • Delivery times are estimates and may vary due to customs, weather, or carrier delays.
  • We are not responsible for delays caused by customs clearance processes.
  • Please ensure your shipping address is correct. Incilla is not responsible for orders shipped to incorrect addresses provided by customers.

Tracking Orders

  • Tracking information will be sent via email once your order has been shipped.
  • Please allow a few days for tracking updates to update.